Note that this support interface is for Senfisto Intranet subscribers only. For general inquiries about Senfisto Intranet please proceed to our contact page. Free support is an integrated part of your Senfisto Intranet subscription package and may be used when you encounter technical problems with the system. Support is subject to the Terms and Conditions of your subscription. Using our support means that neither the software's manual nor our FAQ page did provide an answer to your problem, and that you have complied with the necessary infrastructure for Senfisto Intranet to run.
We reserve the right to refer you to our documentation , manual or FAQ page if we believe the answer to your problem is covered therein. We may have to access your server to work the problem. You have therefore undertaken all necessary steps to backup any critical data that might be affected trough direct server access. Your information about the problem must be accurate and complete to allow processing by our technicians within reasonable time. All support inquiries are stored in our databases for unlimited time to better analyze and keep track of potential software bugs. Once a support request has been posted you will be sent an automatic confirmation email along with a ticket number, which any follow-ups must refer to.